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- Queen Eaves Room
- King Eaves Room
- Fairmont King Room
- Accessible Fairmont King Room
- Fairmont Double Double Room
- Deluxe Double Double Room
- Deluxe King Room with Balcony
- Deluxe Double Double Room with Balcony
- Deluxe Double Double Room with Terrace
- Fairmont One Bedroom Suite
- Fairmont One Bedroom Balcony Suite
- Fairmont One Bedroom King Terrace Suite
- Luxury Two Bedroom Suite
- Luxury Two Bedroom Corner Suite
- Signature Royal Suite
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- Spa & Wellness
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An Enchanting Festive Season – Frequently Asked Questions
CHECK-IN & CHECK-OUT
What time is check-in and check-out?
We welcome you to arrive as early as you wish, though we cannot guarantee your room will be ready until after 3:00 pm. Check-out time is 11:00 am.
Can I request an early check-in?
Early check-in is subject to availability on the day of your arrival. Please contact the hotel directly ahead of your arrival, and we will be delighted to assist with any arrangements.
Can I request a late check-out?
Late check-out is also subject to availability on the day of your departure. Should we be able to accommodate your request, additional charges may apply. Kindly contact the hotel on the morning of your departure, and our team will do their utmost to assist.
ROOM PREFERENCES & UPGRADES
How can I make a special request (e.g., extra bed, double bed)?
If you have any special requests, please include them in the “Additional Details and Preferences” field during the final step of your reservation. All requests are subject to availability. Alternatively, feel free to contact our Reservations Team for further assistance.
Can I upgrade my room or package?
We are happy to offer room or package upgrades upon request and payment, subject to availability. Please reach out to our Reservations Team for more information on how we can make your stay even more memorable.
DINING
What time is breakfast served?
- Monday – Friday: 7:30 am – 10:30 am
- Saturday – Sunday and Bank Holidays: 7:00 am – 11:00 am
Can you cater to dietary requirements?
We take pride in accommodating the culinary needs of our guests. Kindly inform our Reservations Team of any dietary requirements, and we will ensure that your dining experience is carefully tailored to your preferences. Most health or allergy-related dietary requests can be catered to with prior notice.
SPA & WELLNESS
What are the opening hours of the Spa and Wellness Centre?
- Spa Facilities:
- Monday – Friday: 6:00 am – 9:00 pm
- Saturday, Sunday and Bank Holidays: 7:00 am – 8:00 pm
- Fitness Facilities: Open 24 hours, Monday to Friday.
Can I access the spa facilities before check-in?
Access to our spa facilities is available from the time of check-in until check-out. Unfortunately, early access prior to check-in cannot be offered. Entry is via key card and special terms and conditions apply.
RESERVATIONS & CANCELLATIONS
Can I cancel or change my reservation once it has been made?
- Christmas Packages: Special terms and conditions apply, and bookings cannot be changed, cancelled, or refunded. Full pre-payment is required at the time of booking.
- Flexible Rate: Yes, you can modify or cancel your reservation in accordance with our cancellation policy, which will be provided during the booking process.
- Advance Saver Rates: Special terms and conditions apply, and these bookings cannot be changed, cancelled, or refunded. Full pre-payment is required at the time of booking.
PARKING & TRANSFERS
Can I park my car at the hotel?
We are pleased to offer a secure car park and valet service for our guests. Upon arrival, please drive to the front of the hotel, and our team will be delighted to assist you.
Do you arrange airport or train transfers?
We work with a trusted local Executive Car Service to provide transport for our guests. Please let the Reservations Team know if you require assistance, and we will arrange it for you.
FAMILY-FRIENDLY SERVICES
Can I have interconnecting rooms?
Interconnecting rooms can be requested at the time of booking. Please note that both rooms need to be reserved, and while we will make every effort to accommodate your request, availability cannot be guaranteed.
Can I have a cot/crib in my room when travelling with children?
We provide cots for children under the age of three and will do our utmost to accommodate your request. Please notify the Reservations Team at the time of booking.
Are children allowed in the pool?
Children under the age of 18 are welcome to use our indoor pool during designated swim times, which vary depending on the date. Pre-booking is required for swim slots, and children must always be accompanied by an adult. Please contact the Reservations Team for more information.
Are children allowed in the restaurants?
Children are welcome in our family-friendly restaurant, MOREISH, throughout your stay. However, please note that children under the age of 12 are not permitted in our fine dining restaurant, 1215, which offers a sophisticated atmosphere for an adult dining experience.
Are there any festive activities for children?
We are delighted to offer enchanting festive experiences for children during the Christmas period, including storytelling sessions, cookie decorating, and a visit from Father Christmas. For a full schedule, kindly reach out to our concierge team.
PET POLICY
Can I bring my pet?
Fairmont Windsor Park is a pet-friendly hotel. A supplementary fee of £50 per stay applies, and we strive to make both you and your furry companions feel at home. Special terms and conditions, as well as hotel restrictions, do apply. Please contact us for further details.
DRESS CODE
Does Fairmont Windsor Park have a dress code?
While we do not enforce a formal dress code, we suggest smart casual attire to enhance the refined atmosphere of our hotel. Guests are encouraged to dress in a manner that reflects the elegant setting of Fairmont Windsor Park.